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CALL: (888) 332-8318
601 Front Avenue, Suite 103
Coeur d'Alene, ID 83814-5137
 
Frequently Asked Questions

We try to anticipate questions you might have about our PRODUCT / POLICIES and provide the answers here. If you need additional information send email to orders@fratellisalon.com .

 

How do I know my transactions will be safe?

Online shopping cart and security technology ensure the safest and most reliable checkout experience for our customers


 

What happens after I place my order?

Orders require a 2 to 3 day processing, but may be processed in as little as one day. We can not make changes or cancel orders after processing. Orders places after 11:00 am on Fridays or on Holidays and Weekends will be processed on the next available work day.


 

Returns?

All sales are final, we do not accept returns.


 

What is your refund or exchange policy?

Due to the hygenic nature of our products, we are unable to exchange products. If you have questions about a product, or need help choosing the best product for your hair and skin care needs, contact us at info@fratellisalon.com or 1-888-332-8318 . 


 

Do you have a phsycal store location?

Yes! We are located in the Parkside Building Downtown Coeur d'Alene Idaho.